Privacy Policy

1. Introduction

Ground Zero Events, FZC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our events management services or visit our website.

This policy applies to all services provided by Ground Zero Events, FZC, including but not limited to corporate events, weddings, conferences, exhibitions, and other event management services in Sharjah and the broader UAE region.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

• Full name and title
• Phone numbers (mobile and landline)
• Email addresses
• Mailing addresses
• Emergency contact details

Event-Related Information:

• Event preferences and requirements
• Guest lists and attendee information
• Dietary restrictions and special needs
• Photography/videography preferences
• Budget information
• Payment details and billing information

Business Information:

• Company name and position
• Industry and business type
• VAT registration number (if applicable)
• Commercial license information

2.2 Technical Information

When you visit our website or use our digital services:

• IP address and device information
• Browser type and version
• Operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

2.3 Third-Party Information

Information received from vendors, venues, and service providers necessary for event planning and execution.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Planning, organizing, and executing your events
• Coordinating with venues, suppliers, and service providers
• Managing guest lists and invitations
• Arranging catering, entertainment, and technical services
• Handling logistics and transportation

3.2 Communication

• Responding to your inquiries and requests
• Providing event updates and coordination
• Sending contracts, invoices, and payment confirmations
• Emergency communications during events

3.3 Business Operations

• Processing payments and managing accounts
• Maintaining client records and event history
• Improving our services and customer experience
• Marketing our services (with your consent)
• Compliance with legal and regulatory requirements

3.4 Legal Compliance

• Meeting UAE federal and emirate-level regulations
• Fulfilling contractual obligations
• Protecting our legal rights and interests
• Preventing fraud and ensuring security

4. Legal Basis for Processing (UAE Context)

Under UAE law, we process your personal information based on:

3.1 Service Delivery

• Contractual Necessity: To fulfill our event management services contract
• Legitimate Interest: For business operations, service improvement, and client communication
• Consent: For marketing communications and non-essential data processing
• Legal Obligation: To comply with UAE commercial, tax, and regulatory requirements

5. Information Sharing and Disclosure

5.1 Service Providers and Vendors

We may share your information with:

• Event venues and facilities
• Catering companies and food service providers
• Audio-visual and technical service providers
• Transportation companies
• Photography and videography services
• Florists, decorators, and entertainment providers
• Payment processors and financial institutions

5.2 Legal Requirements

We may disclose your information when required by:

• UAE federal or emirate laws and regulations
• Court orders or legal proceedings
• Government authorities or regulatory bodies
• Emergency situations requiring disclosure for safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate security measures to protect your personal information:

Technical Safeguards:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with access controls
• Regular security assessments and updates
• Firewall protection and intrusion detection

Administrative Safeguards:

• Employee training on data privacy and security
• Access controls and authentication procedures
• Regular policy reviews and updates
• Incident response and breach notification procedures

Physical Safeguards:

• Secure office facilities with restricted access
• Protected storage of physical documents
• Secure disposal of confidential materials

7. Data Retention

We retain your personal information for the following periods:

• Active Client Records: Duration of service relationship plus 7 years
• Event Documentation: 5 years after event completion
• Financial Records: 10 years as required by UAE commercial law
• Marketing Communications: Until you withdraw consent
• Website Analytics: 2 years from collection

Information is securely deleted or anonymized after the retention period expires.

8. Your Rights

Under UAE data protection principles, you have the following rights:

8.1 Access and Information

• Request access to your personal information we hold
• Obtain information about how your data is processed
• Receive a copy of your personal data

8.2 Correction and Update

• Request correction of inaccurate or incomplete information
• Update your contact details and preferences

8.3 Consent Withdrawal

• Withdraw consent for marketing communications
• Opt-out of non-essential data processing

8.4 Complaint and Dispute Resolution

• Raise concerns about our data handling practices
• File complaints with relevant UAE authorities

To exercise these rights, contact us at:

Email: admin@groundzeroevents.com
Phone: +971509349819
Address: Ground Zero Events FZC, SPC Free Zone Authority, P.O. Box: 73111, Sharjah – UAE.

9. International Data Transfers

If we transfer your data outside the UAE, we ensure appropriate safeguards through:

• Standard contractual clauses with international vendors
• Adequacy decisions by UAE authorities
• Binding corporate rules for multinational service providers

Your explicit consent for specific transfers

10. Cookies and Online Tracking

Our website uses cookies and similar technologies:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand website usage and improve services
• Marketing Cookies: Enable personalized advertising (with consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

11. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with external services. This Privacy Policy does not apply to third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our services are primarily directed at adults. We do not knowingly collect personal information from children under 18 without parental consent. If you believe we have collected information from a minor, please contact us immediately.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in:

• UAE data protection laws and regulations
• Our business practices and services
• Technology and security measures

We will notify you of material changes through:

• Email notifications to registered clients
• Prominent notices on our website
• Direct communication during service consultations

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Ground Zero Events FZC,
SPC Free Zone Authority,
P.O. Box: 73111,
Sharjah – UAE.
Phone: ‪+971509349819‬‬
Email: admin@groundzeroevents.com

15. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates and the Emirate of Sharjah. Any disputes arising from this policy shall be subject to the jurisdiction of the courts of Sharjah, UAE.